Client satisfaction is our top priority.
We pride ourselves in taking care of every client’s individual needs by tailoring IT solutions. Our clients can testify to our track record of over 30 years.
We’d say more – but we prefer to let our work speak for us.
Minde Schapiro & Smith Inc. (Mindes) are a well-established and respected law firm in the Tygerberg area of Cape Town with a branch office in Port Elizabeth. They specialise in conveyancing and property law, litigation, administrative, commercial and family law, wills and estates, and corporate recoveries.
“PM&A has kept our firm’s computer systems up and running efficiently since 2001. Their services have been invaluable and we have no hesitation in recommending them for their expertise, honesty and integrity.”
Heinrich Crous
Director at Minde Schapiro & Smith Inc.
Challenge.
As a legal firm, cybersecurity is crucial for keeping their clients’ personal information secure. Mindes needed an IT company that could service all their IT and cybersecurity needs.
Solution.
We equipped them with a next generation firewall with one of the world’s leading Unified Threat Management systems to provide layered protection with multiple layers of proactive and detective security. Powerful Deep Learning and Intrusion Protection stop unknown threats and keep their organisation secure 24/7. We advised them to use the world’s number one rated endpoint protection, which keeps their computers and laptops secure even when working remotely.
Results.
We have managed Mindes’ entire IT infrastructure for almost 20 years. We are currently preparing to install a new server running Microsoft Remote Desktop Services to facilitate Mindes’ move to a hybrid work environment with staff members working from home. Remote desktop services enable businesses to store their company data and desktops in the cloud or locally on the premises.
The result? Employees and managers can access desktops from any device, while remote services allow staff to enjoy workplace mobility, which maximises productivity and company efficiency.
ASA Accountants Inc. is a Cape Town-based accounting firm that offers smart and relevant services to small and medium sized clients.
“PM&A are always willing to go out of their way to assist, including working extra hours where necessary and assisting in ensuring that appropriate backups and protection are in place to avoid any negative outcomes. We can rely on PM&A to give us the best alternatives to our computer and communication systems that are in place. Their support turn-around time is that same day, even the same hour. We have never had a case of anything going unattended.”
Arno Erasmus
Director, ASA Accountants Inc.
Challenge.
ASA Accountants Inc needed an IT company that would offer them great service, value for money and reliability, something they hadn’t experienced with previous IT support contracts. In addition, they wanted to move from Telkom to a more reliable phone service.
Solution.
We advised that ASA Accountants move their phone services from Telkom to VoIP for added security and reliability. We also migrated them to Microsoft 365 and set up cybersecurity measures, which included virus protection and firewalls. We helped take their business from working in an office environment on a physical file server to being able to work remotely from home off the cloud via SharePoint (Office 365 integration). At the start of lockdown during the Covid-19 pandemic, we were able to assist ASA by working via Remote Desktop and connecting to the office with no negative effects to their clients.
Results.
ASA Accountants have been a client with us for the last five years. At the start of lockdown, we set up SharePoint remotely and were able to equip them with the right software and tools to work effectively from home.
Vitria Glassware supplies imported glassware and manufactures hand-cut crystal drinking glasses. They also specialise in decorative glassware for promotional purposes.
“PM&A has been our IT specialists since 2015. They have provided us with fast and efficient service. I can’t recommend them enough.”
Cecily Smith
Director, Vitria Glass Products
Challenge.
Hilton Smith, CEO of Vitria Glassware, was frustrated with the lack of support from their VoIP telephony supplier. They had two service providers, one firm supplied their ICT support and maintenance, while the other handled VoIP. This was not an ideal situation and they were often unsure who to call first when there was an issue. As a result, this began to impact their business.
Solution.
Smith approached us for assistance. We agreed to take over the ICT and 3CX VoIP support and maintenance and arranged meetings with the outgoing firms to ensure an orderly takeover.
Results.
Five years later, Vitria is still a client. In addition to handling their ICT and 3CX VoIP services, we have helped improve their cybersecurity by installing Sophos Security products, which we continually monitor.
DSC Attorneys is a Cape Town-based law firm that specialises in handling personal injury and road accident claims.
“We enjoy working with PM&A Consulting as their technicians are incredibly knowledgeable and always willing to help. There’s never a problem with availability and PM&A always respond quickly.”
Michele De Jager
Office Manager, DSC Attorneys
Challenge.
DSC Attorneys needed an IT company that could service all their IT and cybersecurity needs.
Solution.
Currently DSC Attorneys has 50 computers, which are each equipped with a SSD to improve performance. All users have Microsoft 365 Business Standard, allowing them the ability to work remotely using collaboration tools, such as Microsoft Teams, secure cloud storage, business email, and premium Office applications across all their devices.
Their on-site server is equipped with a next-generation firewall, which has Unified Threat Management that provides multi-layered security. Synchronised security continually communicates with their endpoints, network, mobiles, Wi-Fi, email and encryption products, all sharing information in real time and responding automatically to incidents to:
Results.
We have provided DSC Attorneys with ICT services and support for more than 20 years. Michele De Jager, office manager at DSC Attorneys, said they adopted a uniform approach based on our recommendations and, as always, it proved to be good advice. As all systems are controlled through the Sophos Central cloud-based security platform, management is effortless and secure. As Managed Service Providers, we continually monitor their security and take appropriate action as and when necessary.
The Grove Primary School (The Grove), located in Claremont, Cape Town, has a student body of 750 boys and girls from Grade R to Grade 7.
“We enjoy working with PM&A Consulting as their technicians are incredibly knowledgeable and always willing to help. There’s never a problem with availability and PM&A always respond quickly.”
M Hacking
IT administrator, The Grove Primary School
Challenge.
The Grove needed a complete upgrade to their network infrastructure. They were also interested in converting to a VoIP solution.
Solution.
We started working with The Grove in January 2020 and our first project was to upgrade their entire network infrastructure. We were able to do this with minimal disruption to the learners and staff. Next, we needed to move them to VoIP, which was done without any issues or telephonic downtime.
Results.
Since taking The Grove on as a client, we have provided them with thorough training and support on an ongoing basis where needed.
Bright Star Lighting is a wholesale company that sells a wide range of lighting solutions.
“When our accounting system hit the wall and we needed a serious amount of support, we realised a monthly support agreement with PM&A was a bargain. We’re incredibly happy that they’re looking after us and providing proactive maintenance to keep everything running like clockwork. We highly recommend them!”
Tyrone Lipman
Director, Bright Star Lighting
Challenge.
After upgrading Pastel to the latest version, Bright Star Lighting’s entire accounting system began to freeze on a regular basis. Pastel’s support couldn’t resolve the issue and it was negatively affecting their business.
Solution.
We have supplied Bright Star Lighting’s server and ad-hoc support for many years. They asked us to help resolve their Pastel issues, as they had exhausted all other options.
Results.
We were able to solve their problem and get their systems back on track and running smoothly without any issues.
