Support

We're here to support you

Support tailored to your needs.

Support when you need it

No matter what industry you’re in.

The reality is that no technology is foolproof and when it fails, your business will inevitably suffer. That’s why it’s important to partner with an IT company that has the ability to address issues quickly and get your teams up and running again with minimal disruption. 

RangerMSP

We use RangerMSP Professional Services Automation software to accurately manage our service tickets, optimise our technicians’ schedules and respond to customer inquiries faster.  

To open a ticket, simply phone our office or email us (support@pmaconsulting.co.za). Once we receive your request, we’ll assign a technician to help resolve your query as soon as possible. We also offer our clients the option to phone or WhatsApp their assigned technician directly. In that case, the technician opens the ticket on your behalf so it can be tracked and responded to timeously.

RangerMSP

We use RangerMSP Professional Services Automation software to accurately manage our service tickets, optimise our technicians’ schedules and respond to customer inquiries faster.  

To open a ticket, simply phone our office or email us (support@pmaconsulting.co.za). Once we receive your request, we’ll assign a technician to help resolve your query as soon as possible. We also offer our clients the option to phone or WhatsApp their assigned technician directly. In that case, the technician opens the ticket on your behalf so it can be tracked and responded to timeously.

Benefits

Our comprehensive IT support service includes:

IT Support

We provide IT support from 8am to 5pm from Monday to Friday.

Continual Monitoring

We continually monitor the cybersecurity status of all our clients who are equipped with Sophos security products and react in real time in the event of an incident that requires our intervention.

Remote Support

We use TeamViewer to support our clients remotely. A typical SME would need two to four hours of telephonic and remote support per month.

Weekly Checks

We perform weekly checks of backups and take any action that may be necessary to rectify any issues.

On-Site Support

We determine the number of hours of on-site support that clients are likely to need based on criteria like size and the state of their hardware. If we exceed that estimate for any reason, however, there is no extra charge.

MS Windows Maintenance

Quarterly maintenance of MS Windows operating systems keeps clients’ workstations in good working order.

our response time is guaranteed

We guarantee a response time of less than two hours for critical problems, such as server failure or similar issues that seriously affect productivity. Remote access tools normally give us access to our clients’ server(s) within minutes, so most issues will be resolved quickly and without a visit to your premises.

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Frequently asked questions

Yes, by using RangerMSP,  you will receive automatic email alerts when you open a new ticket and when we close a ticket. 

We offer IT support from 8am to 5pm, from Monday to Friday. 

We offer after-hours emergency support to existing PM&A maintenance clients. Emergency support can be obtained by emailing support@pmaconsulting.co.za. The technician assigned to you, as well as our technical director, will receive the support request and respond accordingly.

We concentrate on firms in Cape Town and surrounds, but we do support remote branches of our Cape Town-based clients. 

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"PM&A's support turn-around time is that same day, even the same hour. We have never had a case of anything going unattended."
Arno Erasmus, Director
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